SJM Customer Service Consulting Inc.

SJM Customer Service Consulting Inc.SJM Customer Service Consulting Inc.SJM Customer Service Consulting Inc.

SJM Customer Service Consulting Inc.

SJM Customer Service Consulting Inc.SJM Customer Service Consulting Inc.SJM Customer Service Consulting Inc.
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Customer Experience Strategy

Customer Experience Strategy Customer Experience Strategy Customer Experience Strategy

 Shaping experiences that scale your business sustainably 

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Sounds familiar?

Has it been years since you reviewed or documented your customer service SOPs—leaving your team to figure it out as they go?


Still relying on a patchwork of email threads to handle client requests—and losing visibility into what’s actually happening?


Is your team overwhelmed by customer inquiries, slowing response times and putting retention at risk?"


Spending too much of your leadership bandwidth on repeat customer issues instead of driving growth?


Wasting valuable hours chasing down scattered customer records when you should have one clear source of truth?

Would you like to have.

Relaxed about resolving customer service issues. 


Updated SOPs and processes so your team delivers consistent service without constant oversight.  


Centralized systems so you can see every customer interaction in one place. 


Designed workflows and automation to cut down inquiries and speed up response times. 


Understand root causes of repeat issues so you can focus on growth, not firefighting. 


Unify your customer data so your team has quick, easy access to the information they need. 

 

Find out more

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