Sounds familiar?
Has it been some time since you documented customer service SOPs (Standard Operating Procedures)?
You don't have anything documented or still using email to service clients?
Are you overwhelmed with incoming customer inquiries and unable to respond timely?
Finding yourself answering the same customer questions over and over again?
Do you spend too much time searching for customer emails and records?
Would you like to be..
Relaxed about resolving customer service issues.
Have proactive customer support operations and team.
Constantly here from customers how easy it was to purchase services or products from you.
Be able to Populate reports from a click of a button that show customer trends and patterns.
Easily delegate tasks and responsibilities to your customer service team who are empowered to handle the majority of customer inquiries without management always being involved.